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The Research on Organizational Citizenship Behavior and Its Effects on Organization Performance

Author: SuYanGang
Tutor: ShiChunSheng
School: Harbin Institute of Technology
Course: Business management
Keywords: organizational citizenship behavior organizational performance influence mechanism
CLC: F270
Type: Master's thesis
Year: 2008
Downloads: 357
Quote: 2
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Abstract


Organizational citizenship behavior (OCB) refers to the individual behaviors that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization. With the deepening competition among enterprise organizations, and the flattening of organizational structure, OCB are more and more valued by the managers and becoming a hot topic in the research of Organizational Behavior and Human.The paper has introduced the concept of OCB at first; divided influence factors of OCB into situation factor and factor of the specialty on the basis of the inherent or external correlation characteristics to enterprise employees; On the basis of drawing lessons from past research results, it has proposed the characteristic symbols of OCB of enterprise’s staff in our country, and subdivided OCB into“ideal employee”,“loyal employee”,“communicative employee”and“individualized employee”four kinds according to employees’actual behavior in the enterprises ; Analyzed the organizational performance and its related concepts defined, on the assessment of individual performance organizations and groups performance respectively ; Established organizational performance evaluation index system, construction of the assessment model based on principal component, and evaluated the organizational performance combined with the actual data.Based on the above analysis, the paper analyzed the mechanism of influences on employee’s individual working performance and group performance of OCB theoretically. Then, the paper put forward hypotheses relevant to OCB’s decisive factor and its influences to the individual and the influences between the three aspects of OCB and group performance. Use the survey method to collect relevant statistical data, and adopted the validity analysis, principal component analysis, regression analysis and other statistical methods to verify the various assumptions.Finally, the theory and empirical study’s conclusions have put forward some countermeasure proposals to enterprise’s administrators: In the strategic level, the organization’s human resources strategy should be improved in terms of improving the staff selection and training sectors and improving the organizational structure of the enterprises to make them more flexibility. In the organizational culture level, managers should change leadership style, pay attention to team work to create a harmonious interpersonal relationship, do the organizational commitment to emphasize personal development; in the concrete measures, the leader should use psychological contract management to improve organizational citizenship behavior, use administrative payment system to spirit up the OCB, use staff performance management to stimulate it and increase employee job satisfaction.

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CLC: > Economic > Economic planning and management > Enterprise economy > Economic theory and methods
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