Dissertation > Excellent graduate degree dissertation topics show

Study on Competency Model of Telecom Front-Line Staff

Author: LiXiaoYing
Tutor: YinTao
School: Beijing University of Posts and Telecommunications
Course: Management Science and Engineering
Keywords: Competency Competent model Telecom frontline employees Human Resource Management
CLC: F626
Type: Master's thesis
Year: 2009
Downloads: 175
Quote: 0
Read: Download Dissertation

Abstract


With the Chinese telecommunications industry, from high-speed to smooth decades, the telecom market has become saturated, the major carriers in order to expand market share and customer share and enhance their business innovation and quality of service. Frontline employees is the junction point of the telecommunications businesses and their customers, and their quality level determines the level of quality of service, but also represents the company's image. A comprehensive understanding of the status of the telecommunications enterprises frontline employees, and based on this to come to the job competency for staff recruitment, selection, performance management and training is very necessary. Study abroad competency and competency model is already quite mature, while the domestic is still in the validation studies, as well as government, companies establish competency model and enterprise competent model preliminary exploratory study, recruitment, selection, management combined The research is still relatively small, especially in the telecommunications industry. Based on this theory of competency and competency model literature research, focus on the the scholars defined competency as well as competency model construction method. Relying on the first line of the XX telecommunications company employee research project on the basis of this study build the XX telecommunications salesperson, the competence of the three positions of the representatives of the 114 operator and the customer service center business model. Model construction using behavior event interview method to obtain data and spoken theme coding competency extraction, frequency of competency records and the order of importance, the final three positions competent initial model; The initial model validation using predictive validity, XX Telecom Service Star Award project, verify results show that the model has built a high degree effective, more suitable for the application in practice of human resource management in the telecommunications enterprises . Finally, based on the above studies, the article discusses the application of the competency model in the telecommunications enterprise human resource management practice and positive role to enhance the core competitiveness of enterprises. The former is mainly described from the five aspects of corporate talent goals, the quality of corporate human resources management, recruitment and selection of staff, staff training, performance management, the latter mainly enhance service quality, improve work analysis methods, to establish an effective mechanism for employee incentive Description employee career development and promotion of the four angles great role model of enterprise applications competent to provide the theoretical basis and practical guidance for telecommunications enterprise human resource management practices.

Related Dissertations

  1. Research for Stafftraining System Improvement of YQ Petrochemical Company,F272.92
  2. The Structure and Formation Strategy of the Secondary Vocational Teachers’ Teaching Design Competency under the Project-based Curriculum Perspective,G712.3
  3. Dalian City Communist Youth League cadres study,D297
  4. United front based model of human resource management,D613
  5. Study of Human Resource Management Outsourcing,G647
  6. Enhance students' information literacy in the ability of critical thinking,G640
  7. Vocational human resource management incentive mechanism,G717.2
  8. Jiaocheng Hongxing Chemicals Co., Ltd. The investigation and research staff turnover,F426.7
  9. Health products industry performance management research,F426.82
  10. EMU maintenance base in Guangzhou Project Management Research,F532
  11. Student Village Competency Questionnaire,B841
  12. Chemical Construction Company Human Resource Management,F426.7
  13. Chongqing township cadres competency modeling and application research,D630
  14. Y -based Institute of Personnel Agency System Implementation Study,G647.2
  15. The Research on the Perfect Design of Performance Appraisal System for Middle-level Manager in Gansu Research Institute of Chemical Industry,F426.7
  16. Study on Staff Incentive Mechanism for Labor Service Company of Qinghai Oil Field,F426.22
  17. Competency-based Company’s Mid-level SD Model Performance Evaluation System Optimization,F426.61
  18. H Company’s Brain Drain Reason Analysis and Countermeasure Research,F272.92
  19. The Study on the Competency Model of Professional Managers in the China Private Hotels,F272.92
  20. Research of Post 80’s Work Values,F272.9
  21. Easy-dimensional software company services Marketing Strategy,F426.672

CLC: > Economic > Posts and Telecommunications economic > Telecommunications > Telecommunications business organization and management
© 2012 www.DissertationTopic.Net  Mobile