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Research on the Impact of Employee Trust on Complex Knowledge Sharing

Author: GuoYing
Tutor: ZouGuoQing
School: Jilin University
Course: Business management
Keywords: Affect-based trust cognition-based trust institution-based trust Complex knowledge sharing
CLC: F272
Type: Master's thesis
Year: 2010
Downloads: 220
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Abstract

As business environment and the profound changes in the environment of technology management, more and more scholars and researchers have started to pay attention to the enterprise resources endowment. If the enterprise owns valuable, scarce, imitating and irreplaceable resources (Barney,1991),the enterprise will easy to obtain long-term competitive advantage. Some scholars (Berman et al.,2002;McEvily et al.,2000) silence that complexity knowledge can be difficult to imitate and dependence and diffusion. Therefore, it is of value and the complexity of the scarce knowledge is the enterprise for high performance and sustained competitive advantage(Spender, 1996), knowledge management has become an enterprise maintained good momentum of development.In the background, there emerged the knowledge management research, especially how to realize the knowledge sharing and promote the flow of knowledge obtain more and more attention of scholars. Knowledge sharing is a social exchange act, people has knowledge may not willing to share, for their own interests, unless they perceive potential benefits of extra. But only plenty of material benefits of driver does not encourage people to share knowledge, because of in social exchange theory the decisive role is trust (Daverport & Prusak, 1998;Wasko and Faraj, 2005). Employee trust becomes the important factors before considering share.Foreign scholars aware of trust is an important factor to promote knowledge sharing, because trust effectively promoted interpersonal and social cooperation(Woods,2001; Blau, 1964;Williams, 2001). For example, some scholars (Nelson & Winter,1982;Berman et al.,2002;Hansen, 1999) From the viewpoint of knowledge management feel that affect trust and cognitive trust are important to employees complexity knowledge sharing. Some scholars (Clark & Fujimot, 1991; Eisenhardt & Tabrizi, 1995) from the viewpoint of product innovation and found that cognitive trust is helpful to complexity knowledge sharing because it can promote the professional cooperation. Some scholars (Granovetter,1973;Hansen,1999) from the viewpoint of social network, found that the affect trust is helpful for complexity knowledge sharing because it promotes stronger link. No contact between the individual can also share complexity knowledge, because cognitive trust between individual promotes professional cooperation experience information.This research also obtain domestic scholars’ attention. But few directly research about complexity knowledge sharing . Kuang(2004) according to the characteristics of complexity knowledge from social network research, found that trust based on strong ties between departments can realize frequent, extensive, thorough knowledge exchange and cooperation. This provides reference for further exploring employees trust and complexity knowledge sharing.In addition, trust in economic ties or social importance has been widely recognized, the Nobel Prize winner Arrow (1972) find that trust in economic transactions is of importance, but in the world there are many kinds of different levels of trust. Many scholars through academic research confirms that judgment, trust is often closely related to the government efficiency of a country or region’s economic growth.(Rachel & Nancy,2004). Different levels of study, the concepts and definitions are difference (Chowdhury, 2005). This paper focus on Chinese enterprise employees trust and knowledge sharing, which contains the interpersonal trust, and the institutional trust. So now in front of many entrepreneurs and management scholars a problem is: employees trust has what kind of impact on complexity knowledge sharing?This paper first reviewed literatures, established the important positioning of trust in complexity knowledge sharing, then put forward three dimensional model of employees trust. It put forward four assumptions: affect trust has a direct effect on complexity knowledge sharing employees, cognitive has a direct effect on complexity knowledge sharing, and institutional trust has a direct effect on complexity knowledge sharing. The overall level of trust has a direct impact on complexity knowledge sharing.This paper provides the necessary empirical basis. Through the Changchun typical high-tech development zone and jilin university MBA convenience sampling survey, choose 120 effective sample data analysis. First, the scale reliability and validity analysis results showed that the scale can be used as a further study of effective measuring tool. Through the descriptive statistical analysis, the sample has good representative for further research. Finally, the paper use Windows15.0 statistical software for linear regression analysis and inspection on the relationship between employees trust and complexity knowledge sharing.This paper studies the main conclusions are as follows:First, affect trust is positively significant influence complexity knowledge sharing. Research results shows that standardized coefficient is 0.623, namely(P﹤0.001), the affect trust among employees plays an important role in sharing complexity knowledge. This is consistent with Nonaka (1994), Epstein (2000), Chowdhury (2005). The enlightenment for our enterprise managers is they should endeavor to create a harmonious working environment, pay attention to the enterprise culture, formal and informal communication.Second, the cognition trust is positively significant influence of complexity knowledge sharing. Research result shows that standardized coefficient is 0.525, namely(P﹤0.001),the cognitive trust between staff plays an important role in complexity knowledge sharing. This is consistent with Granovetter (1973), Holste(2003), Yan & Liang(2007). The enlightenment to our company is that how managers develop team spirit.Third, the institutional trust is positively significant influence of complexity knowledge sharing. Research result shows that standardized coefficient is 0.417, namely (P﹤0.001), the institutional trust plays an important role in complexity knowledge sharing. This is consistent with Sharkie(2005), Zhou(2006), Xie(2007). The enlightenment for our enterprises is how to use modern enterprise management mode, which is embodied in the effective system design, rely on the legal constraints, contract of trust security guarantee system of knowledge sharing behavior. This is most important in solving the problems in knowledge sharing.Fourth, the whole trust level has a positive significant effect on complexity knowledge sharing. Research result shows, the standardized coefficient is 0.537, namely(P﹤0.001), the whole employees trust plays an important role in complexity knowledge sharing. The enlightenment to our business enterprise is when solve any problems of knowledge sharing and creating knowledge sharing, all employees are hard to leave the three types of trust levels.

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